I_Adjomah Consulting

Developing people. Developing skills

Contact us to discuss your training needs

 

057 886 6923

 

[email protected]

Customer Service

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In today’s highly competitive business environment, it is no longer good enough to deliver ‘good’ customer service. The bar has been raised and now every member of your organisation must deliver service that is outstanding.

This course helps you to understand why service is so important, and it gives you the crucial tips and skills required to deliver world-class service and grow existing client relationships.

Do you desire to have an even stronger customer base?

Does your organisation give top priority to customer service? Is the ratio of your new customers higher than your returning customers?

This course is designed to give each delegate the realisation just how important each and every customer interaction is and how they can positively impact the interaction.

 

What you will learn

 

Every one of our training programs is uniquely designed and tailored to meet your specific circumstances and objectives. Below are some examples of the type of topics and material that would be covered in your Customer Care training:

 

Why outstanding customer care is essential to business success today and makes a direct contribution to bottom line results.

 

The costly consequences of poor customer service and how to avoid them.

 

There’s no second chance to make a great first impression. How to impress customers and win loyalty from the very first contact.

 

Techniques to build a genuine relationship and goodwill with customers quickly and easily.

 

How to turn complaints into an opportunity to build better customer relations.

 

Secrets to building long term customer loyalty and ensure a regular flow of repeat business.

How you will stand to benefit as a business

 

For any great organisation the people are its most valuable asset. Your people are employed to achieve your business goals. Our Customer Service training will bring out the best in your team. Business benefits include:

 

Your employees and managers will represent your organisation with more professionalism and enhance your company reputation.

 

You stand to win more business because of better customer satisfaction and retention.

 

Your customer service team will feel more confident and happy with their work as a result of their new skills

 

There will be less employee stress and turnover.

 

Cost savings from dealing with customer service more effectively and avoiding potentially damaging disputes.

 

Your Next Step

 

Call our office now on 057 886 6923 for a no obligation discussion about the desired business outcomes you would like to achieve.

customer service1

 

Delivering outstanding customer service to build competitive advantage and a stronger bottom line

Course overview