Contact us to discuss your training needs
057 886 6923
Develop the skills to handle difficult situations at work effectively without causing conflict
Would you like to be able to present your ideas and opinions in ways that enable you to feel heard and respected?
Do you have trouble saying “No”? Are you in need of a more effective and dynamic way to communicate with people in your workplace?
Do you wish you had the confidence to deal with difficult situations at work effectively and assertively and without causing conflict?
This course will teach you proper techniques to be more assertive in the workplace. It would teach you the difference between being aggressive, submissive and assertive and how you can apply them in situations within your organisation and when dealing with external clients.
What you will learn
Every one of our training programs is uniquely designed and tailored to meet your specific circumstances and objectives. Below are some examples of the type of topics that would be covered in your Assertiveness Communication training:
Understanding assertiveness and what it involves.
Why assertiveness is not only desirable but essential to a productive workplace.
Verbal and non-verbal behaviour to use in different situations.
How to handle put-downs and domineering personalities.
Techniques to be more assertive.
How to say "No" firmly and gracefully, avoiding needless confrontation.
How to build the confidence to speak and act assertively so you can be your best.
How you will stand to benefit as a business
For any great organisation the people are its most valuable asset. Your people are employed to achieve your business goals. The Assertiveness Communication training is an essential ‘enabler’ for bringing out the best in your team. Business benefits include:
A boost to workplace productivity as all staff (not just those who are naturally assertive) play a fuller role, contribute more and live up to their potential.
Potential problems are dealt with sooner and more effectively, rather than left unattended, as staff are confident to raise potentially difficult issues.
Front line staff are better equipped to deal with customers, especially those who are more demanding.
Better results from sales staff when pursuing business.
Staff dealing with suppliers and other outside parties perform more effectively and with greater confidence.
Your Next Step
Call our office now on 057 886 6923 for a no obligation discussion about the desired business outcomes you would like to achieve.
The course also outlines methods on how to deal with difficult people and how to use assertive behaviour to achieve win-win situations.